Keep your customers' infrastructure productive around the clock with Westcon-Comstor Proactive Care
Proactive Care Services provide remote monitoring, standard analytics, troubleshooting, and end-to-end IT infrastructure administration. Remove the day-to-day operation responsibilities from your IT resources, maximising system availability, efficiency and performance.
Best of breed tools and processes
Following ITIL processes and best practices is the foundation for our in-house platforms, designed for delivering robust, efficient monitoring and alerting features, as well as full visibility and management capabilities over your IT equipment.
SIGMA (Services Integrated and Global Management Assistant) is our web-based ticketing and reporting platform, designed to assist customers, engineers and sales people in the delivery of technical services, automate the creation of tickets and make the work of service desk engineers simpler.
We use SAMA (Advanced Monitoring and Alerting System) for the real-time, 24x7x365 visibility of the customers’ infrastructure from our Network and Security Operation Centres (NOC/SOCs).
First class Service Level Agreements
Our Proactive Care Services portfolio includes 4 different packages, tailored to accommodate a variety of business requirements and expectations. Find out more about our: change management lead, service recovery, response and monitoring times.
Technical expertise and team
With global resources, including nearly 230 engineers with over 1,300 certifications and 4 network/security operations centres, we offer a complete set of education, technical support and professional services to fulfil multi-vendor, multi-technology projects.
Why Proactive care form Westcon-Comstor
Got a question?
Westcon Group European Operations Limited: Registered in England No. 04411285 | Chandlers House, Wilkinson Road, Love Lane Industrial Estate, Cirencester | Gloucestershire | GL7 1YT | United Kingdom. ©2017 Westcon-Comstor